There is a wealth of platforms to promote on and it's easy to get lost. How can you devise a small business social media strategy to reach your target audience without breaking the bank?
Social media is an effective way to promote yourself at no cost. But it is important to choose the right approach for your business growth strategy.
This article will cover the main areas you need to consider to get your small visible online. This will include:
It will depend on your ideal customer and where they like to hang out. I’ll run through some of the most popular and the pros/cons of each social platform. Consider which would work best for your target customers.
Alternatively, run a competitor analysis to see what social activity is working for your rivals.
If there specific social media channels or types of content that are working for them, then it may work for you. Or you could find untapped areas that competitors aren't making the most of.
My best advice for small business owners that are strapped for time and cash, is to focus on one channel. That way, you can build a following and maximise your time. It is better to have 1,000 followers on a key channel than 100 on 10.
That said, I do recommend claiming your brand name on multiple platforms for when you have resources or capacity to manage them. Use namechk to check availability of your name on the most popular social media sites. Post occasional updates on these channels but make a note in your bio that you are more active on Facebook/Twitter/Instagram etc.
If you are a solopreneur, or your business is reliant on personal relationships (e.g, coaching or other services), post on your personal profile.
Rather than hiding behind a logo, include your photo and let your audience get to know your personal brand.
Even if you do choose to post mainly company updates, your reach could be amplified if customers can get to know you personally.
Don’t just post blocks of text. Use video, graphics and real life footage (not just stock photos).
Your posts can get lost without eye catching visual content to grab attention.
Of course, this does not apply to audio only platforms (I’m looking at you Clubhouse)
Reducing large paragraphs to 1-2 line sections can make it easier for your message to get through. You can also add emphasis with bold and italics to emphasise key words.
I strongly recommend the Hemingway App to improve writing clarity.
Social algorithms have decreased the reach of posts that link away from their platform. With that in mind, don’t simply post links to your blogs or product pages.
Repurpose the content as a post that will encourage discussion and link to the article in the comments instead.
Only have time to post once a day? Then set a time you will be posting and commenting - and keep to it.
If you only post once in a blue moon, or post loads in one day then disappear, your reach will be decreased considerably.
You can use a social media scheduling tool like Buffer to post at optimal send times when your audience is online.
Okay, let's jump in and look at the major players you can market on without draining your cash flow. In fact, many of these channels can work for small businesses without a penny spent.
Facebook is the largest social platform worldwide with 2.8bn monthly active users. It could be a great tool if you want to reach a wide audience.
But, don’t think a large user base will automatically fit your needs. You could easily get lost in the noise if you try to mass market.
Due to changes in the Facebook algorithm, posting updates from your company page are not given as much reach as they used to. The updates are designed to push you towards paid advertising.
Yes, I know you are reading for advice on free marketing tips so here’s a few tactics that will work on Facebook…
Rather than just posting updates from your company page, set up a Facebook group focused on a wider problem your clients face. You can then use the group to share educational content and encourage discussion.
For instance, if you are a plumber you may want to start a DIY group and share information on how to avoid common plumbing issues or fix simple problems.
You don’t even need to start a group, you could join one for your local area and be the go to person on topics you are an expert in.
Treat Facebook as your virtual shop front and make it as easy as possible for customers to reach you. Respond to enquiries regularly and quickly.
Set up your business page with the option to make bookings/enquiries through Facebook messenger or Whatsapp. Display your opening hours so clients know when you are available.
Just delivered a great job? Referrals can be your best source of new business.
Encourage your customers to leave a review and refer their family friends. Nielsen claims that 83% of consumers trust word of mouth when making purchasing decisions. Make sure you can maximise this.
Whether Twitter can be effective for promotion is often dependent on industry and how much time you can dedicate to it.
Due to the fast paced nature of the feed, your posts could get missed - especially if they are overly promotional.
However, there is a varied selection of sub-communities focused on areas from finance to ‘sweaty startups’ and software fanatics. Find your niche and build a community.
Add a hashtag in front of a keyword to turn it into a hyperlink that links to other tweets discussing the same topic.
You can see trending topics in the ‘explore’ section. How can this be used for business? Well, you could use a trending hashtag related to a popular show to raise your profile to others following that topic.
Although your own posts may get lost if your following is small, you can still leverage the audience of others.
Respond to trending topics or key influencers in your industry and provide your insight into trends. This will gradually increase your social profile and grow your audience.
Just posted a blog or want to share a detailed insight into your business? Don’t just throw up a link to your site.
Social sites (and users) hate to direct people from their platforms.
Instead, break your comments into a large reply thread and use the final reply as a call to action to your mailing list. This will demonstrate your expertise while engaging users.
Use a social posting tool like Hypefury to schedule your tweet threads and measure analytics.
BONUS - don’t forget to reply to replies and retweets of your post to boost engagement.
If you sell business to business, then LinkedIn is definitely the place to be.
It is especially useful for reaching decision makers, hiring talent and keeping up with management trends.
It also has, at the time of writing, a better organic reach than other platforms like Facebook. You can post on a topic that gets high engagement and it could still surface on people’s feeds weeks later.
Let me preface my suggested tactics here with what not to do on LinkedIn. Don’t treat it as a virtual cold calling device. No one wants to accept a connection request and be pitched about your services within 30 seconds. It is tiresome and will get you blocked pretty quickly.
Instead, follow these tips to make the most of LinkedIn.
You don’t need to post your own material all of the time. Curate relevant content related to your niche and share them with your target audience.
HINT - use the content suggestions tab in your company page admin view.
You could adopt a structured approach to posting with the 5-3-2 rule. This refers to the ratio of posts you should make to mix it up.
In every 10 posts share 5 curated topics, 3 uniquely created posts and 2 that are personalised and humanise your brand. Think funny anecdotes about your pets or personal career challenges you have faced.
Get to know their business through the content they share and comment on challenges they may face.
This can also be an effective method of market research to understand pain points that you can solve for customers.
Keep track of common phrases/keywords they use and set up hashtag alerts to see if others are talking about it.
LinkedIn is a great tool for new client acquisition.
Look for job titles of your typical clients (HR Managers, Operations, Marketing etc) and make contact with the ones that could be a good fit for your business.
If they do accept your connection request, don't go into pitch mode instantly.
Engage with their posts or message them about topics in which you have a shared interest.
For instance, if you provide recruitment services and they are a hiring manager share articles on employee onboarding or hiring remotely. Advice they can use will make them more likely to turn to you for their next hire.
As them for specific feedback on your expertise. If you provide a prompt you will be more likely to get actionable feedback.
If you sell bespoke furniture for offices, ask your contact to provide a testimonial with specifics on the impact your product has had on room layout or improving collaboration.
Even better, ask them to also post the testimonial on their company page with a picture and tag you in.
No matter what type of business you’re in, you can still promote it on Instagram.
As it is a very visual medium it is very effective for highlighting products in use. You can also use video on Instagram Reels to teach followers how to use them.
You can be less serious than on LinkedIn so post fun or memorable moments.
Don’t treat Instagram as a purely promotional tool. Highlight what it is like to work with you. Talk about your life and your career learnings using Instagram Stories or Reels.
Post pictures of your dog next to branded merch. Positivity and fun can be a great engagement tool on Insta!
But don’t overdo it and use them all the time. If you are a locally focused business, follow your geolocation and interact with others in your area.
Especially if they may have similar customers but are not direct competitors.
For instance, electricians and carpenters may see benefits from cross promotion to shared clients within the construction sector. Tag other businesses on Instagram and location tag other pictures as well.
Use pictures that represent you or your business and include guides or demonstrations so they can get best use of your products.
Ask for feedback and suggestions for additional services or features you could provide. Encourage user generated content.
Ask your customers to share their experience with your business and tag you.
Get to know your customers and build relationships with your followers in real life.
Reply to comments and messages as fast as possible, people like getting feedback from the sellers.
Comment on other business’ pictures and repost other accounts that follow you. You can use Instagram to build a community of repeat customers and referrals
Depending on the type of content and potential customers you wish to attract, you should also consider these social media networks.
To measure your social media goals and objectives, you should first outline the KPIs you want to achieve.
In order to grow, you need to establish a consistent approach to publishing and interacting with your network.
This could be as simple as committing to publishing a new post every day or sticking to a defined social media calendar.
With a clear plan in place, you will find it easier to grow and turn followers into loyal customers.
Most platforms have in-built analytics, or you could use an integrated platform like Buffer, Hootsuite or HubSpot to track them all in one place.
Set SMART goals that are specific, measurable, achievable, realistic and timely. You may want to set a goal to...
Try not to get obsessed with vanity metrics like follower count. These can easily be inflated and brands have been known to buy followers. Instead, consider measuring areas that can improve your bottom line. These could be social selling metrics and lead generation that increases sales.
Achieving marketing goals for your small business don't need to be restricted by budget. You can use these free social media tips for audience growth and creating new sales opportunities.
Looking to grow through social? Get in touch for a strategic audit tailored to your needs.